Original Article(s)
29 June 2023
Vol. 11 (2023)
https://doi.org/10.4081/wpph.2023.9704

A protocol on patient satisfaction in three national hospital settings: an observational cross-sectional multicentre study

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questionnaire, patient satisfaction, patient engagement, organisational factors, quality of services provided
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Authors

Tatiana Bolgeo
SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italy.
Roberta Di Matteo
https://orcid.org/0000-0001-8249-8284
SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italy.
Denise Gatti
dgatti@ospedale.al.it
https://orcid.org/0000-0001-9806-5360
SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italy.
Menada Gardalini
https://orcid.org/0000-0001-9218-4414
SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italy.
Laura Iacorossi
https://orcid.org/0000-0002-2172-8055
Technical, Rehabilitation, Nursing and Research Department IRCCS Istituto Regina Elena National Cancer Institute, Rome, Italy.
Federico Ruta
Department of Nursing and Midwifery Professions of ASL Barletta, Andria (BT), Italy.
Elena Grassi
SC Health Professions Directorate, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italy.
Barbara Fadda
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italy.
Erica Roberti
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italy.
Arianna Porcari
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italy.
Carla Pisani
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italy.
Davide Dealberti
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italy.
Antonio Maconi
https://orcid.org/0000-0002-1904-7277
Director of Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italy.

Background: to assess, using the Newcastle Satisfaction with Nursing Scales (NSNS) questionnaire, the degree of patient satisfaction with healthcare services, in patients who were admitted to three obstetrics and gynaecology wards in three different Italian public hospitals. The aim of the study was to understand the correlations between basic organisational characteristics and the perceived quality of care. Materials and Methods: an Italian multi-centered cross-sectional observational study of female patients aged 18 or older with good Italian language skills is ongoing between June 2022 and June 2023.The study excludes patients who access the facility exclusively for outpatient services and visits. The tool in use is a validated questionnaire translated into Italian, already tested internationally; the Newcastle Satisfaction with Nursing Scales (NSNS) questionnaire. The tool guarantees the anonymity of data, a minimum sample size of 465 women is expected, and the ethics committee of the promoting hospital has approved the study. The nurses deliver the questionnaire to all inpatients upon admission, and the completed forms are placed exclusively by patients in a sealed urn on the ward, at discharge. Conclusions: assessment using the Newcastle Satisfaction with Nursing Scales (NSNS) questionnaire, in its validated Italian version, can enable improvements in healthcare processes through important innovations and organizational changes. This study, using the translated and validated questionnaire can add knowledge for a better understanding of the correlations between basic organizational features and the perceived quality of services.

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Tatiana Bolgeo, SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria

 

 

 

 

Roberta Di Matteo, SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria

 

 

Menada Gardalini, SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria

 

 

Laura Iacorossi, Technical, Rehabilitation, Nursing and Research Department IRCCS Istituto Regina Elena National Cancer Institute, Rome

 

 

 

 

Federico Ruta, Department of Nursing and Midwifery Professions of ASL Barletta, Andria (BT)

 

 

Elena Grassi, SC Health Professions Directorate, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

Barbara Fadda, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

Erica Roberti, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

Arianna Porcari, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

Carla Pisani, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

Davide Dealberti, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

 

Antonio Maconi, Director of Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria

 

 

How to Cite



A protocol on patient satisfaction in three national hospital settings: an observational cross-sectional multicentre study. (2023). Working Paper of Public Health, 11(1). https://doi.org/10.4081/wpph.2023.9704
Copyright (c) 2023 Tatiana Bolgeo, Roberta Di Matteo, Denise Gatti, Menada Gardalini, Laura Iacorossi, Federico Ruta, Elena Grassi, Barbara Fadda, Erica Roberti, Arianna Porcari, Carla Pisani, Davide Dealberti, Antonio Maconi Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.