Articoli originali
29 giugno 2023
V. 11 (2023)
https://doi.org/10.4081/wpph.2023.9704

Un Protocollo sulla soddisfazione dei pazienti in tre strutture ospedaliere nazionali: uno studio osservazionale trasversale multicentrico

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questionario, soddisfazione del paziente, qualità dei servizi erogati, coinvolgimento del paziente, fattori organizzativi
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Autori

Tatiana Bolgeo
SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italia.
Roberta Di Matteo
https://orcid.org/0000-0001-8249-8284
SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italia.
Denise Gatti
dgatti@ospedale.al.it
https://orcid.org/0000-0001-9806-5360
SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italia.
Menada Gardalini
https://orcid.org/0000-0001-9218-4414
SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italia.
Laura Iacorossi
https://orcid.org/0000-0002-2172-8055
Technical, Rehabilitation, Nursing and Research Department IRCCS Istituto Regina Elena National Cancer Institute, Rome, Italia.
Federico Ruta
Department of Nursing and Midwifery Professions of ASL Barletta, Andria (BT), Italia.
Elena
SC Health Professions Directorate, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italia.
Barbara Fadda
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italia.
Erica Roberti
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italia.
Arianna Porcari
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italia.
Carla Pisani
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italia.
Davide Dealberti
SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria, Italia.
Antonio Maconi
https://orcid.org/0000-0002-1904-7277
Director of Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria, Italia.

Background: valutare, tramite il questionario Newcastle Satisfaction with Nursing Scales (NSNS), il grado di patient satisfaction rispetto ai servizi assistenziali, nelle pazienti ricoverate in tre reparti di ostetricia e ginecologia di tre diversi ospedali pubblici italiani. Lo scopo dello studio è stato quello di comprendere le correlazioni tra le caratteristiche organizzative di base e la qualità percepita dell'assistenza. Materiali e Metodi: da giugno 2022 a giugno 2023, è in corso uno studio osservazionale, trasversale, multicentrico, nazionale di donne maggiorenni, ricoverate, con una buona comprensione della lingua italiana. Sono state escluse dallo studio le pazienti che accedono alle strutture unicamente per servizi ambulatoriali e visite. Lo strumento utilizzato è un questionario validato e tradotto in italiano, già sperimentato a livello internazionale; la Newcastle Satisfaction with Nursing Scales (NSNS) questionnaire. Lo strumento garantisce l’anonimato nell’utilizzo dei dati, il campione previsto è di almeno 465 donne e lo studio è stato approvato dal comitato etico dell’ospedale promotore. Il personale infermieristico, nel corso dello studio consegna il questionario a tutte le degenti durante la fase di accoglienza e successivamente, al momento della dimissione, lo strumento compilato è depositato esclusivamente dalle pazienti nell’urna sigillata, in reparto. Conclusioni: la valutazione attraverso la Newcastle Satisfaction with Nursing Scales (NSNS), nella sua versione validata Italiana può consentire di migliorare i processi sanitari tramite innovazioni e cambiamenti organizzativi rilevanti. Lo studio tramite lo strumento tradotto e validato può aggiungere conoscenze per comprendere meglio le relazioni esistenti tra le caratteristiche organizzative di base e la qualità percepita dei servizi.

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Tatiana Bolgeo, SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria

 

 

 

 

Roberta Di Matteo, SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria

 

 

 

Menada Gardalini, SC Research Training Innovation Infrastructure, Integrated Activities, Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria

 

 

Laura Iacorossi, Technical, Rehabilitation, Nursing and Research Department IRCCS Istituto Regina Elena National Cancer Institute, Rome

 

 

 

Federico Ruta, Department of Nursing and Midwifery Professions of ASL Barletta, Andria (BT)

 

 

Elena, SC Health Professions Directorate, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

 

Barbara Fadda, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

Erica Roberti, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

Arianna Porcari, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

Carla Pisani, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

Davide Dealberti, SC Obstetrics Gynaecology, SS Antonio e Biagio e Cesare Arrigo Hospital, Alessandria

 

 

 

 

Antonio Maconi, Director of Research, Innovation Department (DAIRI), SS Antonio e Biagio e Cesare Arrigo National Hospital Alessandria

 

 

Come citare



Un Protocollo sulla soddisfazione dei pazienti in tre strutture ospedaliere nazionali: uno studio osservazionale trasversale multicentrico. (2023). Working Paper of Public Health, 11(1). https://doi.org/10.4081/wpph.2023.9704
Copyright (c) 2023 Tatiana Bolgeo, Roberta Di Matteo, Denise Gatti, Menada Gardalini, Laura Iacorossi, Federico Ruta, Elena Grassi, Barbara Fadda, Erica Roberti, Arianna Porcari, Carla Pisani, Davide Dealberti, Antonio Maconi Creative Commons License

Questo volume è pubblicato con la licenza Creative Commons Attribuzione - Non commerciale 4.0 Internazionale.